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m caravan hire camper hire caravan hire
camper hire
How do I know my coach won't get torn up?
This
is the single biggest concern of RV owners. The long and the
short of it is that the renter is responsible for almost
everything. The only exceptions are the normal wear items. Each
renter is screened extensively. We get their addresses, phone
numbers, fax numbers, driver’s license information, auto
insurance binders plus any other information that seems
pertinent.
Each
renter is given an extensive walk-through on the coach and must
sign the Check-Out sheet. This keeps them from coming back later
and saying the reason something broke or got damaged was because
we didn't tell them how to operate it. We also take a video tape
of each unit just before it goes out. In addition, each renter
is required to read the Terms and Conditions and sign them.
These terms and conditions were written to protect the coach,
the owner of the coach and Diamond RV Rentals Inc. They clearly
spell out what the renter’s responsibilities
and the penalties involved if they don't adhere to them.
Every coach is clean, full of gas and water and thoroughly
inspected before it leaves. We do a video of every rental unit
just before it goes out so there is no question of it's
condition. The customer signs that it's in good condition and
that they agree to return it full of fuel and clean. If they
don't, we clean it and or gas it and charge the renter. On the
Vehicle Check-Out form and our contract , it clearly states that
we have 21 days to inspect the unit before refunding the renters
deposit. This gives us enough time to check the unit carefully
for anything that might be hidden.
None of these things are of any use if we can't collect from the
renter if damage occurs. To make certain we will be able to
collect, each renter must pay for the rental in advance plus
leave us a $250.00 Deposit. The renter must sign a blank credit
card ticket authorizing us to charge any balance due on
their credit card. With this credit card authorization, the
customer can't successfully dispute our charges to their credit
card company.
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What about insurance?
We
get an Insurance Binder from the renters or sell them a
commercial policy. Either way your insurance never comes into
play.
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What if I want to
use my coach?
It's
very simple. When you know you want to use the coach, call us
and we'll reserve it for you just as though you were any other
renter. When you pick it up, it will be full of fuel, water and
propane. We'll start the refrigerator and water heater for you
and check all the appliances, generator, etc. All we ask is that
you return it full of fuel, propane and cleaned with holding
tanks dumped so that it's ready to go out on the next rental.
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How do I know my coach will be
properly maintained?
In most cases, our maintenance
procedures are far more strict
than the average owner's. When a motor home goes into the
program, we fill out a vehicle information screen in our
computer. One of the questions it asks is how often we want to
perform maintenance on this vehicle. We also are required to
enter the mileage when we receive the coach and the computer
keeps track of how many miles are put on it.
Each time a renter picks up the unit, we record the actual
mileage and the generator hours. When they return, we again
record the mileage and generator hours. When the unit has 3,000
miles on it since the last service, the computer automatically
prompts us to let us know it's time to service this unit. When
so prompted, we will change the oil & filter, check the
transmission fluid, radiator coolant, brake fluid, batteries and
tires for proper wear.
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Are people allowed to smoke in my coach?
NO! We
don't allow smoking in any of our rental units. There is far too
much risk that the upholstery or carpet could be damaged and
many people are sensitive to the smell of smoke.
Every renter must sign a sheet
that clearly states that there is no smoking allowed in the
coach. If they choose to ignore this rule, they will be charged
a minimum of $250.00 so the coach can be fumigated and
professionally cleaned to remove the after-effects from the
smoke. This charge is purposely high to deter even the most
stubborn renter.
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Who is allowed to drive my coach?
Only
the renter and those persons designated at the time the
reservation is taken. Each designated driver will be
required to give us their full name, address, drivers license
and expiration date. The renter understands that they're the
responsible party and will be charged for any damage or repairs
due to negligence.
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What happens if the coach breaks down
on the road?
Every renter is told that they can
repair anything that breaks and bring us the receipt for
reimbursement for anything up to $100.00. If the repair is for
more than $100.00, they MUST call us for approval and
instructions. Items 13 on the Terms and Conditions clearly spell
out the procedures that must be followed and our limits of
liability. Our liability is limited to the reimbursement for any
full rental days lost due to the breakdown and does not include
any other expenses the renter might incur. Our contract
specifically states that such things as the refrigerator,
generator, air conditioner, etc. do not constitute a breakdown
and no reimbursement will be forthcoming.
Once the unit has been repaired and returned to us, we will make
the determination as to whether the breakdown was due to
mechanical failure or negligence on the part of the renter. If
we determine it was due to negligence or misuse, we will charge
the renter for the repair. If the unit is still covered by a
warranty, we will either send the renter to an authorized
warranty station or file the claim ourselves upon their return.
If it's simply a mechanical failure of a part not covered by a
warranty, the owner and RV Central will be charged for
the repair on a 50/50 basis as a part of normal maintenance.
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What if my unit doesn't rent?
How
often your unit rents depends largely on what it is. Currently,
demand is far greater than our supply. Our motor homes are
averaging over 3 weeks of rental per month during the summer
months.
While we can't guarantee the number of rentals your unit will
have, we have excellent rental history to give you an honest
estimate. At some point we will cap the number of units. We are
committed to our coach owners and will not allow our supply to
dilute the owners income.
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Where would my unit be kept
when it's not out on a rental?
Our lot is fenced and lighted. We also have
Internet
Video
Cameras so that we can get real time surveillance at any time we
want.
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How and when do I get paid?
Statements and checks are mailed
once every month. Each owner is paid for all rentals that
returned and closed out during the previous month. The owner’s
statement consists of two parts. The first shows any charges or
credits for that month and the total amount due the owner. The
second part lists all the rentals for the unit for that month.
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